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Frequently Asked Questions

Account & Billing

How does the free tier work?

You get 1 free analysis across any risk domain. Refer a friend and earn 2 extra analyses. For unlimited access, upgrade to Pro.

How do I cancel my Pro subscription?

Cancel anytime from your Settings page. Your access continues until the end of your current billing period. No penalties. No contracts.

What payment methods do you accept?

All payments are processed securely through Stripe. We accept all major credit and debit cards.

Can I get a refund?

Subscription fees are non-refundable. You can cancel anytime and your access continues until the period ends. See our Terms of Service for details.

How do I set up two-factor authentication?

Go to Settings, click "Setup Two-Factor Authentication," scan the QR code with Google Authenticator or Authy, and enter the 6-digit code.

Still have questions? Contact us.

Developer API

How do I get an API key?

Generate your key in Settings. You'll need an active API subscription. Subscribe by clicking "Subscribe to API billing" on the same page.

How is API usage billed?

$0.05 per API call. Usage is metered monthly and invoiced automatically through Stripe. No monthly minimums. You pay only for what you use.

What endpoints are available?

Two endpoints: POST /api/v1/analyze for full reports and POST /api/v1/score for standalone risk scores. Full documentation at API Docs.

Can I embed Standwick without coding?

Yes. Use the Website Widget with one line of code, or the Google Sheets integration. No development required.

What authentication do you use?

Bearer token authentication. Pass your API key in the Authorization header: Authorization: Bearer YOUR_API_KEY.

Still have questions? Contact us.

Monitor

What risk domains does Monitor cover?

Five domains: Revenue Leakage, Retention Decay, Pricing Pressure, Growth Instability, and Operational Bottlenecks. Each domain analyzes 5 specific risk signals.

How do I run my first analysis?

Go to Monitor, select a domain, enter your metrics (or use the "Use Sample Data" button), and click "Run Analysis." You'll get a structured risk report with severity scoring and actionable fixes.

What does the severity score mean?

0–100 scale: Low (0–34), Medium (35–54), High (55–74), Critical (75–100). The score reflects the combined severity of all triggered risk signals in that domain.

Can I share my reports publicly?

Yes. Click "Share Report" on any report to generate a public link. Only non-sensitive output data is displayed — your raw metrics and personal information are never exposed.

Where does the data come from?

You provide your own business metrics. The form includes plain-English descriptions of where to find each number in your dashboards. You can also use sample data to test the system.

Still have questions? Contact us.

Capital

What is Standwick Capital?

A private investment club where members allocate capital to strategies informed by Standwick's risk intelligence engine. Membership is capped at 100 participants. Learn more.

Who is eligible to join?

Accredited investors and qualified purchasers. Membership is by application only. We review each application individually and respond within 48 hours.

What are the fees?

Monthly membership fee plus a 20% performance share on returns above benchmark. The club earns when members earn. Interests are fully aligned.

How are allocation decisions made?

Allocation decisions combine three layers: Standwick Monitor risk signals, the Silent Risk Index, and professional investment advisor judgment. No single layer makes decisions in isolation.

What reporting do members receive?

Monthly performance reports with allocation rationale and signal-to-decision traceability — showing exactly which Standwick intelligence informed each decision.

Still have questions? Contact us.